Ledger Security Alert
Official Information Source. Knowledge is Your Best Defense.

Official Guidance for Ledger.com/start

Your Essential Security Checklist for Hardware Wallet Setup.

The URL Ledger.com/start is the gateway to beginning your secure self-custody journey. Before you even connect your device, it is critical to internalize the core principles of hardware wallet security. Unlike bank accounts, digital asset security relies entirely on your vigilance and adherence to a few non-negotiable rules. This guide provides the crucial information you need to stay safe from phishing and malware.

The Recovery Phrase: Your Single Point of Failure

Rule #1: NEVER Digitize It.

Your 24-word recovery phrase (sometimes called a seed phrase or mnemonic) is the master key to your funds. **Anyone** who possesses this phrase can empty your wallet instantly, regardless of where your Ledger device is located.

  • Do not take a photo of it.
  • Do not type it onto any computer, phone, or tablet.
  • Do not store it in a password manager, cloud service, or email.
  • Do not share it with Ledger Support, your bank, or any 'crypto security service.' Ledger will **never** ask for this phrase.

The only secure location for your Recovery Phrase is written down on the physical sheets provided in your Ledger box, stored safely offline.

Verifying Ledger Live and Operating System Integrity

The primary application for managing your Ledger device is Ledger Live. It is essential that you only download this software directly from the official Ledger website. Fake or compromised versions of Ledger Live are a common vector for scams designed to steal your recovery phrase.

Rule #2: Official Source Check.

  • Ensure the URL in your browser is exactly ledger.com before downloading any software.
  • Always check for security audits or warnings from reputable sources before installing new firmware or software updates.
  • Treat any pop-up or external site asking you to 'connect your wallet' or 'enter your 24 words' with extreme suspicion.

During Device Setup: What to Expect

When you first turn on your Ledger device, it will guide you through generating the 24-word recovery phrase. This phrase is generated by the device itself, and should *never* be pre-printed or provided to you by a third party.

Key Setup Verifications:

  • Packaging: Verify that the packaging is tamper-proof and sealed before opening.
  • Phrase Generation: Your device must generate the recovery phrase. If a phrase is given to you in the box, immediately consider the device compromised and contact official support through verified channels.
  • Transaction Integrity: Always manually verify the receiving address on the physical Ledger screen before confirming any transaction. The screen is the only trusted display.

Final Warning on Self-Custody

The responsibility for securing your digital assets rests solely with you. Phishing attempts are constant and sophisticated. If you are ever asked for your 24-word recovery phrase, or if a website looks slightly different from what you expect, pause, step back, and verify the information using a separate, trusted device or source. Self-custody means ultimate freedom, but it also demands ultimate security discipline.